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Privacy Policy for A37 Storage

Last updated: September 2026

At A37 Storage (“we”, “us”, or “our”), accessible from https://www.a37storage.com/, we are committed to safeguarding the privacy and security of your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, enquire about our services, or enter into a storage hire agreement with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
A37 Storage is the Data Controller responsible for your personal data.

2. The Personal Data We Collect
Depending on how you interact with us, we may collect, use, and store the following types of personal information:

  1. Identity & Contact Data: Full name, billing address, home address, contact telephone number, and email address.

  2. Identification & Verification Data: Proof of identity (e.g., driving licence or passport) and proof of address required when signing a storage rental licence/contract.

  3. Financial & Transaction Data: Payment card details, bank details (processed securely via our third-party payment providers), invoices, payment histories, and rental agreements.

  4. Facility Access & Security Data: Vehicle registration details, key fob/gate access logs, and CCTV footage recorded when you visit our physical storage premises.

  5. Technical & Usage Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and data about how you interact with our website.

3. How We Collect Your Data
We collect personal data in the following ways:

  • Direct Interactions: When you fill out a quote request or contact form on our website, call or email us, visit our facility, or sign a storage licence agreement.

  • On-Site Security: When you enter our storage facility, your image and vehicle registration may be captured by our 24/7 CCTV system.

  • Automated Technologies (Cookies): When browsing our website, we may collect technical data via cookies and analytics tools in line with your cookie preferences.

4. How and Why We Use Your Personal Data (Lawful Bases)
Under the UK GDPR, we must have a valid lawful basis to process your information:

Purpose of ProcessingType of DataLawful Basis

To provide quotes & manage bookingsIdentity, ContactContractual necessity (taking steps at your request before entering into a contract).

To execute storage rental agreements & grant facility accessIdentity, Contact, ID Verification, FinancialContractual necessity (performing our agreement with you).

To process payments, billing, and debt recoveryFinancial, TransactionContractual necessity and Legitimate interests (recovering debts owed to us).

To secure our facility (CCTV & gate logs)CCTV images, Access logs, Vehicle registrationLegitimate interests (protecting customer property, staff safety, crime prevention).

To comply with legal obligations (e.g., HMRC/accounting)Financial, Transaction, IdentityLegal obligation (statutory tax and accounting requirements).

Website performance & analyticsTechnical, UsageConsent (via our website cookie banner).


5. Sharing Your Information
We do not sell, rent, or trade your personal data. We may share your information only with trusted third parties necessary to operate our business:

  • Website Hosting & Platform Providers: Wix.com (our website platform and hosting provider).

  • Payment Processors & Banking Partners: Secure financial gateways that process your card and bank transactions.

  • Professional Advisers: Accountants, legal advisers, insurers, and debt recovery agencies where necessary.

  • Law Enforcement & Regulators: The Police, HMRC, or emergency services where required by law or in connection with crime prevention and fraud investigation.

6. CCTV Monitoring
For the safety of our customers, staff, and stored belongings, our facility operates closed-circuit television (CCTV).

  • CCTV signs are clearly displayed throughout the premises.

  • Footage is stored securely and overwritten automatically on a regular cycle (typically 30 days) unless required for an ongoing police investigation, insurance claim, or dispute.

7. How Long We Keep Your Data
We retain your personal data only as long as necessary to fulfil the purposes we collected it for:

  • Customer/Rental Records: Retained for the duration of your storage agreement, plus 6 years following the end of your tenancy to comply with UK tax (HMRC) and contract law.

  • General Enquiries/Quotes: Retained for up to 12 months if no contract is entered into.

  • CCTV Recordings: Kept for approximately 30 days, unless retained for an active investigation.

8. Your Legal Rights (UK GDPR)
Under UK data protection law, you have the following rights regarding your personal information:

  • Right of Access (Subject Access Request): Request a copy of the personal information we hold about you.

  • Right to Rectification: Request corrections to any inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data where there is no lawful reason for us to retain it.

  • Right to Restrict or Object to Processing: Object to our processing of your data based on legitimate interests.

  • Right to Withdraw Consent: Where processing is based on consent (e.g., non-essential cookies), you can withdraw it at any time.

To exercise any of these rights, please contact us at: [Insert Privacy / Contact Email].
9. Cookies and Tracking
Our website uses essential cookies for operation, security, and performance. Non-essential cookies (such as analytics and advertising cookies) are only loaded if you grant consent via our website’s Cookie Consent Banner. You can update your cookie preferences at any time by clicking the cookie settings icon on our website.
10. Complaints & Regulatory Authority
If you have concerns about how we handle your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the UK supervisory authority for data protection:

  • Information Commissioner’s Office (ICO)

  • Website: ico.org.uk

  • Helpline: 0303 123 1113

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